NovaSolo offers a limited worldwide warranty that guarantees our products are free from defects in craftsmanship or construction for a period of 1 year from the original date of purchase, under normal use.
This warranty, expressed or implied, does not apply to product damage that arises from misuse, negligence, alteration, accidents, improper assembly, cleaned using wrong methods or products, or damage during transport. The warranty does not cover normal wear and tear.
NovaSolo reserves the right to examine the product and decide if it is covered under the warranty. If a product is covered by the warranty, NovaSolo will, at its choice, either repair the defective product or replace the product with the same or a comparable product.
If you suspect your furniture was damaged during transport, please contact the authorized dealer that you purchased your furniture from within 24 hours of delivery.
If a problem arises that you believe should be covered under the warranty, contact the authorized dealer that you purchased your furniture from. The original purchase receipt, a detailed description of the defect(s), and photographs of the defects(s), are required for the claim to be approved. If necessary, the authorized dealer will contact NovaSolo, to proceed with repair or replacement of your product. Claims will be evaluated in a timely manner. NovaSolo reserves the right to require that defective parts be returned upon request.
If the product issue can be corrected without replacement, NovaSolo will arrange repair through the authorized dealer at no additional cost for the repair. If the product requires replacement, NovaSolo will arrange replacement through the authorized dealer at no additional cost for the product. NovaSolo is not responsible for costs or scheduling associated with the transportation or delivery of your repaired or replacement product; you must make these arrangements directly with the authorized dealer.
Any item repaired under this warranty, will be covered under the original warranty period (1 year from original date of purchase). Any items replaced, will be covered for 1 year from the replacement date.
For the purposes of this document, Nova Solo Furniture Inc., Nova Solo Furniture LLC., & Nova Solo A/S hereinafter will be referred to as NovaSolo.