For the purposes of this document, Nova Solo Furniture Inc., Nova Solo Furniture LLC., & Nova Solo A/S hereinafter will be referred to as “Nova Solo”.
Nova Solo Limited Warranty
Nova Solo offers a limited worldwide warranty that guarantees our products are free from defects in craftsmanship or construction for a period of 1 year from the original invoice date, under normal use.
Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
This Limited Warranty does not apply to (i) rented, business, commercial, institutional, or other non-residential uses, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, (iv) any merchandise purchased from a liquidator, or (v) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.
The Limited Warranty does not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household moisture and temperature levels, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids this Limited Warranty.
Modifications to Products
This Limited Warranty does not apply to any products that have been altered or products which have received improperly or incorrectly performed maintenance or repair.
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE/COUNTRY LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. SOME STATES/COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NOVA SOLO WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF NOVA SOLO OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.
SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. NOVA SOLO SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES.
IN NO EVENT SHALL NOVA SOLO BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL NOVA SOLO’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state, or country to country.
Claim Procedure under Warranty
To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.
Contact the Nova Solo authorized retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sales/proof of purchase, shipment date, quality control slip, detailed description of defect(s), photographs of defect(s), photographs of original packaging (if applicable) and be filed within the applicable warranty period.
Nova Solo reserves the right to require defective parts be returned upon request. If the product issue can be corrected without replacement, Nova Solo will arrange repair through the authorized dealer at no additional cost for the repair. If the product requires replacement, Nova Solo will arrange replacement through the authorized dealer at no additional cost for the product. Nova Solo is not responsible for costs or scheduling associated with the transportation or delivery of your repaired or replacement product; you must make these arrangements directly with the authorized dealer.
If the retailer from which you purchased the furniture has closed and you need service, contact Nova Solo in writing at firstname.lastname@example.org.
Claim Procedure Due to Damages in Transit
All orders must be inspected at the time of delivery for order shortage and damages before signing acceptance of goods. Claims for delivery shortage(s) or damages must be reported directly to the carrier at the time of delivery. DO NOT accept any order that appears damaged.
Nova Solo is not responsible for return, replacement, or disposal charges associated with delay or damage caused by the carrier. Products damaged during transit will not be covered under warranty.
If Nova Solo coordinated your shipping, Nova Solo will assist in the facilitation of the claim submission with the carrier, and must be informed within 48 hours of receiving or refusing the order by email. Failure to provide such notice to Nova Solo shall be deemed acceptance of such Nova Solo products as complete and satisfactory to the Purchaser, and Nova Solo will not be able to assist with the claim.
All claims must include the original bill of sales/proof of purchase, shipment date, quality control slip, detailed description of defect(s), photographs of defect(s), photographs of original packaging (if applicable).
Nova Solo reserves the right to require that damaged products are returned. All damaged products that are returned to us must be packed in the original packaging, if the original packaging is damaged or was removed as a part of the In-Home Delivery, products must be packed in a manner to prevent damage during return shipping.